Repair Authorization

Repair Form

Please fill the form given below with your and product details so that Hanwha Techwin can authorize the product return request as soon as possible.

* Hanwha Techwin recommends using only Internet Explorer browsers.
Use of other browsers may result in improper operation.

Customer Details

Note : The repaired unit will be shipped to this address.

Date of Request	03/27/2023
Company *	Company
Address *	Address Enter Address
City *	City
Country *	Country
State/Province *	State/Province State/Province

	*required fields
Contact Name *	Contact Name
Phone *	- - Phone1 Phone2 Phone3
Fax	- - only Number
Email *	Email
Zip/Postal code *	Zip/Postal code

Please note UPS will not make PO BOX deliveries, only physical addresses.
Confirm all address to be correct to avoid further delays in shipping of packages before submitting your form online.
Note: All shipping address must be within U.S and Canada

Product Details

*required fields

S/N* (typically 15 digits)

S/N S/N Check

Click here to check if S/N is on file ← Click this link

Warranty Status

If you are unable to locate the serial number or the serial
number is not found on file. Click the NEED HELP box and
continue to fill out the rest of the form. A customer support
representative will contact you.

NEED HELP

Is Your Unit Under Warranty *

YES

NOT SURE

Is Your Unit Under Warranty

Model Code *

Please press Enter Key, Select Model Name

Describe Problem *

Describe Problem

Purchase Date *

Purchase Date

Repair fee	TBD	$ 0.00 (+applicable tax )
Currency
Note: This fee will apply when unit is not under warranty.

Upload Receipt *

(5M bytes Max)
file upload

Payment

IMPORTANT NOTICE : All out-of-warranty repair requests are reviewed by our Customer Support staff to determine the actual warranty status based on your proof-of-purchase, if attached. If no POP is attached or the POP is not within the warranty period, the repair request will processed as an out-of-warranty repair and charged the flat rate of $199. At that time you will receive an email with the RMA form. Please include a copy of the authorization form with the defective unit. The $199 flat rate fee covers normal in-service failures. If the unit has been physically damaged, altered or otherwise subjected to abnormal conditions, our Customer Support staff will contact you with specific details and whether or not the unit can be repaired and the additional charges which would apply.

Payment Method *	Payment Method

Payment Information

IMPORTANT : All information must match the information on your credit card.
			*required fields
Use Customer Information
First Name *	First Name	Last Name *	Last Name
Address *	Address1	Phone *	- - Phone1 Phone2 Phone3
City *	City
Country *	Country	Zip/Postal code *	Zip/Postal code
State/Province *	State/Province State/Province

Credit Card *	Credit Card	Card Number *	Card Number
Expiration Month *	Expiration Month	Expiration Year *	Expiration Year
Card Verification Number *	(CVV or CVC) Card Verification Number

AUTHORIZATION NOTICE : By clicking the SUBMIT button, you certify that you have read and agree to the terms and conditions listed on this request form and acknowledge that the credit card listed will be charged upon issuance of the RMA form.

Customer Account Information

*required fields

Account # *

Account Number

Click here to check

To authorize the repair charge to your Sales Account enter the account number and click the “Charge-to-Account” button.

IMPORTANT : Only customers that purchase directly from Hanwha Techwin America are able to have out-of-warranty repairs charged to their Sales Account.
All other customers must pay by credit card. You must know your Sales Account number in order to request to be invoiced “on account”. If you do not know
your account number or your company requires a purchase order be issued prior to commencement of the repair, please contact your HQ accounting department
for instructions.

AUTHORIZATION NOTICE : By entering your Sales Account number and clicking the “SUBMIT” button, you hereby acknowledge that you are authorized to approve
the repair charges and that your company agrees to all terms and conditions listed in this repair request form and to pay the invoice amount in accordance
with the established payment terms.